Refund policy
Returns and Refunds Policy
This policy applies to purchases made on our online shop and concerns exclusively food products and beverages.
1. No Right of Return for Food and Beverages
In accordance with Swiss consumer protection and food hygiene regulations, food products and beverages are excluded from the right of withdrawal and return, as they are perishable or sealed goods that cannot be returned for reasons of health protection or hygiene.
Once received and accepted by the buyer, these products cannot be returned and no refund is provided, except in the cases expressly set out in the following section.
2. Damaged or Incorrect Products
Notwithstanding the above, if you receive a product that is:
defective or damaged during transport,
different from what you ordered,
please contact us within 48 hours of receipt of your order, providing:
your order number,
clear photos of the damaged or incorrect product,
a short description of the problem.
Once the issue has been verified, we can arrange:
a replacement of the product,
or, where this is not possible, a full or partial refund.
3. How to Contact Us
For any request regarding returns or refunds in accordance with the points above, please write to:
Our team will be happy to assist you as soon as possible.