Shipping policy
Shipping policy
Orders placed on our website are generally processed within 3 business days of receiving payment. In case of exceptional delays (e.g. peaks in demand, public holidays, service interruptions), we will promptly notify you at the email address provided at checkout.
Shipping is handled by Swiss Post, our main distribution partner. Depending on the destination, volume or specific logistical needs, we may also use PLANZER or DHL.
Once your order has shipped, you will receive a confirmation email including, where available, the tracking number so you can follow your delivery in real time.
âšī¸ Note: Delivery times vary depending on the destination address and the carrier's operating times. GoldenWater is not responsible for delays caused by the postal service or unforeseeable external factors.
Live in the Locarno or Bellinzona area? We offer free local delivery ourselves đŋ Processing takes a little longer than standard shipping, but it is completely free! (You will see it automatically as soon as you enter your postcode.)
For any questions about the shipping of your order, please contact us at hello@goldenwater.ch.